Return Policy

Customer may return any delivered product at the presence of our delivery officer; In case, if you have not received any products from the invoice, please paid the amount as per you received and paid amount does meet our service charge policy, you will honor the policy . Instant Return Policy:

• If Product(s) not found as per your expectation.
• If have damaged at the delivery time.
• If the mango or litchi is found rotten or spoiled within 12 hours of delivery, Please complain Here, email: complain@greenfood.com.bd Messenger or facebook Within 12 hour, you can send the refund request by sending the appropriate proof Photo or Video.
• If have confusion about packaging, quality and volume.

Refund Policy

Calls for refunding will be processed under the following circumstances;

• Unable to deliver any product
• if any product(s) returned by customer against paid invoice

Deduction during refund :

While a customer cancel any paid order and ask for refund, or we (greenfood.com.bd) cancel any paid order, in terms of Debit/Credit card payment of any bank or bKash/Rocket, we (www.greenfood.com.bd) will refund the full amount from our (www.greenfood.com.bd) end. In case of Credit/Debit card payment, the customer will get back the same amount from his/her card issuer bank. But in case of payment from bKash/ Rocket, even if greenfood.com.bd refunds FULL AMOUNT that a customer paid, they (bKash/Rocket) will deduct the transaction charge (according to their company policy) before refunding it to customer.

Supply Policy:

We are committed to ensure the quality on all supplied items. Greenfood Limited (www.greenfood.com.bd) is selling self manufacturing products, despite the fact that we are looking into the quality. We take challenge for quality guaranty for any products at our own responsibility. We have trust to the manufacturer/traders/ vendor that they always assure the quality on their entire manufacturing/ supplied product.

Order Cancellation And Blacklist Policy:

In terms of paid order, Greenfood Limited will verify the cell number from which the order has been placed. Without verifying, paid orders will not be delivered. You as a customer can cancel your order anytime by calling our customer service center or when the delivery person arrives at your door. In such a case we will refund any payments already made by you for the order. On the otherhand, if we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website or our service, or if we find any customer has tried to cash in on some technical fault of our online system/website/service, recart items those no longer exist to our service list, recart special offer items those exist to our service list but price has been increased, order items for making profit by selling them, we at our sole discretion, May cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them to our system or cancel any orders placed by them.